Frequently Asked Questions (FAQ)

Questions

How can we contact you?
What is your privacy policy?
Do I need to set up an Account?
Are all items shown on the web site in stock?
Why did the "Add To Basket" button disappear when I ordered?
Can I order items that are out of stock?
How long do you take to process my order?
How long will it take my order to reach me?
What are the shipping options?
What payment methods do you accept?
Can you send me a catalog?
Do you have a wholesale division?
Do you ship internationally?
How long have you been in Business?
What does ESP plus mean?

Questions & Answers

How can we contact you?
Our current Contact information is always on our About Us page. We answer all inquiries promptly. Our email address may change periodically due to SPAM buildup so we can get to our legitimate inquiries faster. Due to the amount of SPAM we no longer show contact information on every page. (Back to top)

What is your privacy policy?
We DO NOT sell, give, share, or trade any personal information supplied by our customers. The information given to us is used Only to process your payment and ship out your merchandise. We DO NOT send out bulk mailings. Any email we send is individually addressed, and will clearly show it is from us with clear topic regarding your order or subject you have requested. (Back to top)

Do I need to set up an Account?
No, just use the Place Order Without Account option when you checkout. Creating an account will make the checkout process faster on future orders. Only name and address information is saved in an account; NO credit card data is saved in the account record. (Back to top)

Are all items shown on the web site in stock?
Only items that are in stock are shown on the site. On rare occasions, we may leave an item shown in stock if we expect it to arrive shortly (usually within a few days). We will email you promptly if an item is not currently in stock. Please make sure we have a correct email address for you. (Back to top)

Why did the "Add To Basket" button disappear when I ordered?
Our web site has a basic inventory control set up. If you order the last product in stock, the buttons will disappear and it may display an out of stock message. The detail product page should show the quantity in your basket, and you can continue with your order. You can also display your Basket Contents to confirm that you have selected the product. We will email you promptly if we are out of the item, but in most cases it is just the last one available at this time. (Back to top)

Can I order items that are out of stock?
You can email us with the name and product number that you want and we will contact you by email or phone as soon as the item is back in stock. (Back to top)

How long do you take to process my order?
Most orders are processed and shipped within 24 hours (Monday - Friday). Prompt processing and shipping is dependent on all payment information being verified. (Back to top)

How long will it take my order to reach me?
We process and ship most orders within 24 hours (Monday - Friday). Once your payment is verified it takes about 2-7 business days (excluding weekends and holidays) to reach you depending on your location. (Back to top)

What are the shipping options?
We currently ship only by UPS Ground to the 48 contiguous states plus the District of Columbia. We no longer ship to Alaska and Hawaii. On most orders, the shipping and handling is based on amount of the order. Heavier and larger products may have additional charges added. The actual shipping and handling will be displayed during checkout before the order is transmitted. (Back to top)

What payment methods do you accept?
We accept Visa, MasterCard and American Express. (Back to top)

Can you send me a catalog?
We do not have a printed catalog as we change our products frequently. By the time our catalogs came back from the printer, new products would arrive, and other products may be sold out. We try to keep our web site up to date on a daily basis.
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Do you have a wholesale division?
No, we do not have a wholesale division. All of our efforts are directed towards our retail customers. (Back to top)

Do you ship internationally?
No, we do not ship internationally at this time. We currently ship only by UPS Ground to the 48 contiguous states plus the District of Columbia. Sorry, but we do not ship to APO's, FPO's, or any destinations outside of the United States.(Back to top)

How long have you been in Business?
ESP plus has been in business since 1993. We opened our first online web site in 1998. (Back to top)

What does ESP plus mean?
ESP plus stands for an Extra Special Place plus Extra Special Products and much more. It also stands for the Extra Special People that visit us, plus many other special phrases. It was much easier to explain in person than it is to put into a document. Our customers could see and feel the caring and pride that we all had whenever we were asked what ESP plus means. Unfortunately we don't have Extra Sensory Perception. That would really be nice. (Back to top)

FINE    GIFTS

an Extra Special Place

UNUSUAL         ITEMS